iPad Setup

View iPad Printable Instructions

  1. If you run into issues during the setup process (or your iPad is not working correctly for some reason) please submit a ticket on the Help Desk website and someone from the Technology Department will contact you for further information and directions on what you need to do.
  2. During the school year, students may continue to use the Help Desk website for technical support with their district iPad. If the student is physically in their home school building they may also ask for assistance in their Media Center or from a member of the Student Genius Bar (if your building has one).

Username and Password

Your network account is used to log in to Hilliard school computers, Canvas, Google Apps, Home Access, email, and more.

Students in Grades K-2 have a set password that should not change.

    • Your username is your lunch number/student ID.
    • Check with your school if you don’t know your password.

Students in Grades 1-5 start the school year with building code +123 (example: ade123), and Grades 3-5  can change their password at any time using the Password Portal. But in order to do this, you need to enroll and create security questions.

    • Your username is your lunch number/student ID.
    • If you don’t remember your password, and you have used the password portal before, you can change it on the portal. If you have not used the portal, you will need to turn in a student helpdesk ticket.

iPad Setup and Basics

Here are some tutorials that you can use to learn about your school iPad.

Adding Wifi & Installing Apps

Settings & Important Info About Your iPad

Organizing & Using Your iPad

Canvas Student Basics

Students utilize Canvas as a one-stop-shop for learning resources, a digital planner, class notifications and announcements, turning in assignments, assessments, and discussion forums.

Logging Into Canvas On Safari

Show Images in Canvas App After Update

Working In Canvas Using The Student App

Updating Your iPad OS

Updating Your iPad OS to the Latest Version
1. Shut down and restart the iPad (hold the power button down until it asks you to shut down. Then hold the power button down after a minute to restart the device.)
2. Plug the iPad into its power source.
3. Then go to Settings > General > Software Update. On this screen, choose Download and Install.
4. Follow the on-screen instructions to complete the update.

If the problem persists and the update will not complete, you get support in one of two ways:
-turn in a tech support request on https://www.hilliardschools.org/helpdesk/
-or go to the media center when you are at school for in-person support.

Google For Education

Google Apps are a variety of tools that all students and staff K-12 use to create documents, slideshows, and more.

Students in Grades 6-12 also get an email address. What’s my email address? Typically, your email address will be firstname.lastname@hilliardschools.org. Now, if more than one student in the district has the same first and last name, there may be a number after your last name. The best way to find your email address is to log in to Google for Education. You will see your email address on the right side of the browser window. Please note that inappropriate language is not permitted in the email in your Google for Education account. Messages with inappropriate language are automatically routed to the principal. So, if you wouldn’t say it to your grandma, don’t say it in the email.

Setting Up Gmail (Gr 6-12)

Installing And Using Google Apps (K-12)

Grades 5-12th

Grades 6-12th

Parent Training

Parents, you will use your district username and password that you created when you enrolled your student(s) to log in as a parent to Canvas and HomeAccess.

  1. Canvas – To learn how you can see what your students are doing in Canvas, check out this parent training course: How to Use Canvas for Parents
  2. Home AccessHome Access is the place to update contact information, sign off on yearly forms, and check your student’s grades.
  3. Parents and Students – Pages on the district website

Student Help Desk

If you have a question about coursework, please communicate directly with your classroom teacher. If you or your student’s device is broken, or you need other tech support, please complete this form. An HCSD staff member will follow up as soon as possible.

Student Helpdesk


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