If you experience technical issues, please complete a Help Ticket. Our team will get back with you as quickly as possible. For instructional matters, reach out to our teachers directly. Please be patient and kind as we develop these new norms. Not only are our amazing teachers working to create and provide new eLearning activities, but many are also Moms and Dads.
If you have a question about course work, please communicate directly with your classroom teacher. If you or your student’s device is broken, or you need other tech support, please complete this form. An HCSD staff member will follow up as soon as possible.
Setting Up Your iPad
- If you run into issues during the setup process (or your iPad is not working correctly for some reason) please submit a ticket on the Help Desk website and someone from the Technology Department will contact you for further information and directions on what you need to do.
- During the school year, students may continue to use the Help Desk website for technical support with their district iPad. If the student is physically in their home school building they may also ask for assistance in their Media Center or from a member of the Student Genius Bar (if your building has one).
Google For Education
Google For Education are a variety of tools that all students and staff K-12 use to create documents, slideshows, and more.
Students in Grades 6-12 also get an email address. What’s my email address? Typically, your email address will be: firstname.lastname@example.org. Now, if more then one student in the district has the same first and last name, there may be a number after your last name. The best way to find your email address is to log in to Google for Education. You will see your email address on the right side of the browser window. Please note that inappropriate language is not permitted in the email in your Google for Education account. Messages with inappropriate language are automatically routed to the principal. So, if you wouldn’t say it to your grandma, don’t say it in the email.