MFA Resources

Technology Tips and Tactics for Keeping Digitally Safe!

MFA Troubleshooting Steps

• Fixing the exchange account on the iPad Mail app.
• How to switch the method of MFA.
• Safari does not support TouchID.
• I need to reactivate Duo Mobile.
• I have stopped receiving push notifications on Duo Mobile.
• I lost my phone.
• I am using Microsoft Internet Explorer and the Duo Prompt does not display correctly.

Fixing Mail settings on iPad or Phone

If your phone or iPad stops loading email on the Mail app after setting up MFA, you may need to re-authenticate.

• Go to Settings/Mail/Accounts/Exchange and re-enter your password.
• If that does not fix the issue, you may need to delete the account and setup Exchange email again.
• To delete your Mail Account go to Settings > Mail > Accounts > Tap your School Account > Delete Account > if prompted, no need to save anything.
• Then follow these setup instructions.