iPad Setup

1. If you run into issues during the setup process (or your iPad is not working correctly for some reason) please submit a ticket on the Help Desk website and someone from the Technology Department will contact you for further information and directions on what you need to do.
2. During the school year, students may continue to use the Help Desk website for technical support with their district iPad. If the student is physically in their home school building they may also ask for assistance in their Media Center or from a member of the Student Genius Bar (if your building has one).

Username and Password

Your network account is used to log in to Hilliard school computers, Canvas, Google Apps, Home Access, email, and more. Students in Grades K-2 have a set password that should not change.

• Your username is your lunch number/student ID.
• Check with your school if you don’t know your password.

Students in Grades 1-5 start the school year with building code +123 (example: ade123), and Grades 3-5  can change their password at any time using the Password Portal. But in order to do this, you need to enroll and create security questions.

• Your username is your lunch number/student ID.
• If you don’t remember your password, and you have used the password portal before, you can change it on the portal. If you have not used the portal, you will need to turn in a student helpdesk ticket.

iPad Setup and Basics

Here are some tutorials that you can use to learn about your school iPad.

Logging in and Setting up your Managed Apple ID

Having a Managed Apple ID will streamline access for all users by allowing them to log in with their standard district username and password. It provides 200 GB of iCloud Drive storage for backups and files, facilitates collaboration in Pages, Numbers, and Keynote, and enables the use of Schoolwork and Freeform apps for enhanced productivity.

We also have a FAQ (frequently asked questions) document where you can find answers to common questions.

Canvas Student Basics

Students utilize Canvas as a one-stop-shop for learning resources, a digital planner, class notifications and announcements, turning in assignments, assessments, and discussion forums.