Frequently Asked Questions

Is transportation provided to/from daycare facilities (ex. KinderCare, Enchanted Care, etc.)?

Hilliard City Schools Transportation Services Department does not provide transportation services to or from daycare facilities. Please contact your daycare provider/facility for further information on transportation to and from school.

Should I call the Transportation Services office if my child is not going to ride the bus to school in the morning?

It is not necessary to contact Transportation Services if a student is not riding. However, if your student(s) is/are the only one(s) assigned to the stop it is beneficial to notify the driver so they don’t “worry” they may have missed someone. You may contact the office by calling 614-921-4700.

What should I do if my child needs to ride a different bus to or from school?

To ride to school on a different bus or be picked up at a different stop: a student shall have a note signed by a parent and/or a phone call to transportation services to notify us verbally of the situation before a student may be picked up at a stop other than their assigned stop(s) or ride a different bus to school.

To ride home on a different bus or be dropped off at a different stop: a student shall have a note signed by a parent and a school building administrator before a student may be dropped off at a stop other than their assigned stop or ride a bus other than that which they are assigned.

My child attends a private or parochial school, how do I request transportation services?

Please visit the school your student attends and complete a Transportation Request form. This form must be completed by the parent/guardian. The school of attendance will then forward that form to us for processing. Once our office team receives the request form, it will be processed to determine eligibility. Once eligibility for bus transportation is determined the appropriate stop will be created.

My child attends a private or parochial school, how do I find transportation information?

Once the request/registration process (described above) is completed, transportation arrangements may take three to five business days. This allows us to make necessary adjustments and notification of possible route adjustments for other students. You may obtain your student’s transportation arrangements by visiting our “Find Bus Routes” page.

I cannot see my child’s bus stop from the house. Are there state laws that set the standards for bus stop location?

No law requires a parent to see the bus stop from home. Students in Ohio may be assigned to a bus stop according to district policy. We encourage parents to accompany their child to the bus stop whenever possible. This teaches the child safe habits of walking to and from the bus stop and may give the parent peace of mind.

I make my child wait inside of my house until the bus is at the stop. I have heard this is not allowed – is this true?

Ohio law requires children to be waiting at the bus stop prior to its arrival. Bus drivers count the students at the bus stop before they load and as they get on the bus to ensure all children are safely on board. If students are not waiting at the bus stop the bus driver cannot count them and cannot be certain the students are all safely on board. Waiting at the bus stop before the bus arrives further ensures that no one chases after the bus – this is a very dangerous thing to do. Hilliard City Schools requires students to be at the designated place of safety five minutes prior to their scheduled pickup.